Scrobuckle Outing Coat

“Omotenashi SELECTION” (ENGAWA Co., Ltd.) follows the return policy of each vendor.

So, you can request a return within the period specified by each vendor after receiving the item.

Our return policy is that the item must be in the same condition as you received it, unused, with tags and any other accessories attached, and in the original packaging.

Also,You will also be required to provide a receipt or proof of purchase.

If you have any questions regarding returns, please contact our Email : support@le-marche.jp.

Product damage and others

When inspecting the item as it arrives and if you receive a defective/damaged item or receive the wrong other item, please contact us as soon as possible.

Items damaged on arrival

First, call the shipping company and explain that the item is damaged.
So, compensation is received directly by the purchaser.
Therefore, the vendor cannot apply for compensation on your behalf.

About return fee

No return fees
Return shipping costs are basically the responsibility of the customer.

*About returns and exchanges due to customers for some reasons.

Based on the regulations stated on each product page, the seller will handle returns and exchanges.

In most cases, the customer is responsible for return shipping costs.

About refund

Once your return has been received and inspected, you will receive an email acknowledging receipt of your returned item. We will also notify you of the approval or rejection of your return.

Once your return is approved, your refund will be processed and automatically credited back to your original credit card.

It may take some time for your bank or credit card company to process the refund and post it to your account.